Executive
Wakefit
Hyderabad, Telangana, India1h agovia LinkedIn
About the Role
Executive – MBO Channel / Dealer's Network at Wakefit.
Key Responsibilities
- Order Placement & Management
- Coordinate with ABMs for dealer order placement and resolve order-related issues, including pricing, SKU discrepancies, payments, and delivery status.
- Track pending orders and coordinate with internal teams for timely resolution.
- Queries & Issue Resolution
- Manage dealer-related queries escalated by ABMs.
- Coordinate with internal teams to resolve invoice, payment, pricing, and other operational issues.
- Returns & Replacements
- Process and track return/replacement requests received through ABMs.
- Coordinate with relevant teams for approvals, pickups, replacements, and closure.
- Dealer Onboarding
- Coordinate with ABMs for dealer documentation, registration, dealer code creation, and activation.
- Track onboarding progress and ensure timely completion.
- MIS & Reporting
- Maintain trackers and reports for orders, queries, returns/replacements, and dealer onboarding.
- Monitor pending cases and ensure timely follow-ups and escalations.
Qualifications
- Graduate in any discipline.
- Good coordination and communication skills.
- Proficiency in MS Excel/Google Sheets and reporting.
Experience (Preferred)
- Experience in sales operations, dealer operations, or backend support preferred.
Key Performance Indicators (KPIs)
- Timely order processing and query resolution.
- Turnaround time for returns and replacements.
- Dealer onboarding and activation timelines.
- Accuracy and timeliness of MIS reporting.