Application Support Engineer

Project Role: Application Support Engineer

About the Role

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system anomalies and ensuring smooth operation of critical applications. The position demands continuous monitoring, detailed analysis, and collaboration with different teams to maintain system stability and performance, contributing to the overall efficiency of business processes.

Key Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work-related problems.
• Collaborate with cross-functional teams to ensure timely resolution of application issues.
• Document troubleshooting steps and solutions to build a knowledge base for future reference.
• Assist in the implementation of process improvements to enhance system reliability and user experience.
• Support junior team members by sharing knowledge and providing guidance when necessary.

Requirements & Tech Stack

• Microsoft Azure Integration Services
• Experience with cloud-based integration platforms and middleware solutions.
• Ability to work with APIs, connectors, and data transformation techniques within integration services.
• Familiarity with monitoring and diagnostic tools to track application performance.

Qualifications

• 15 years full-time education required.
• Minimum 2 years of experience in Microsoft Azure Integration Services.
• Strong problem-solving skills with the ability to analyze complex system interactions.
• Good communication skills to effectively collaborate with technical and non-technical stakeholders.