Office Assistant/CSR
Packard Culligan Water
Belleville, ILFresher58m agovia LinkedIn
About the Role
Culligan Water is searching for an energetic, positive, and tech-savvy Customer Service Representative to support their Belleville location. This role involves assisting customers with various requests via phone, email, and in-person, and communicating with other employees, departments, and dealerships to support company-wide goals of exceeding customer expectations.
Key Responsibilities
- Assist customers with various requests via phone, email, and in-person.
- Communicate with other employees, departments, and dealerships.
- Provide assistance to support company-wide goals.
- Discuss products and services with customers.
- Address water quality issues or concerns.
- Handle payments, invoices, and collections.
- Schedule deliveries and service appointments.
- Utilize multiple software systems.
- Coordinate administrative/accounting functions.
Requirements & Tech Stack
- Amazing communication skills (phone, email, in-person).
- Quick problem-solving skills.
- Strong attention to detail.
- Proficiency in Microsoft Office.
- Data entry and documentation skills.
- Ability to be a team player.
- Friendly personality.
- Willingness to become a "water treatment expert" through training.
Qualifications
- High school diploma or equivalent is required.
- Subject to a pre-employment background check, drug screening, and skills assessment.
Pay Range: $18—$20 USD