HR Service Delivery Associate

About the Role

The Recruitment Centre of Excellence supports business in all aspects of talent acquisition, working in partnership with recruitment teams to develop and execute tactical sourcing strategies. The goal is to generate candidates, create talent pools, and deliver against recruitment and growth targets.

Key Responsibilities

• Working alongside recruitment & Onboarding team to:
• Understand recruitment priorities of the business to identify required skills & competencies for each role.
• Utilize market-mapping techniques to understand talent availability, stay updated on market trends, and provide strategic advice on accessing talent.
• Create requisitions in the recruitment system.
• Create and maintain contact with talent communities for active and passive candidates within required skill-sets.
• Use direct candidate attraction techniques, including job boards, Boolean searches, CV databases, referrals, social networking sites, and search engine optimisation activity to drive candidates to the company website.
• Screen candidate profiles.
• Engage with candidates to produce short-lists and long-lists as part of recruitment campaigns.
• Schedule interviews of shortlisted candidates.
• Facilitate reference checks & background verification checks as per recruitment guidelines.
• Evaluate potential sourcing channels in line with the sourcing strategy.
• Monitor sourcing channel effectiveness.
• Manage candidate relationships and keep them engaged throughout the recruitment process.
• Candidate Management: Track internal & external candidates through the entire workflow on a candidate tracking system to keep the recruitment database up-to-date.
• Onboard selected candidates.
• Assist with the vendor invoicing process by raising purchase orders.
• Process all recruitment activities in the ATS Recruiting workflow.
• Read, understand, and analyze client processes as per business rules.
• Execute the full range of the process accurately and timely as a hands-on processor.
• Escalate issues and seek advice when faced with complex issues or problems.
• Follow Work Instructions while processing.
• Highlight any anomalies in Work Instruction/process documentation to the SME Leads.

Requirements & Tech Stack

• Talent Acquisition - Talent Identification
• Experience with ATS Recruiting workflow.
• Experience with candidate tracking systems.

Qualifications

• Any Graduation

Skills

• Excellent interpersonal skills - can build effective relationships with internal and external stakeholders.
• Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate.
• Basic Leadership and coaching skills.
• Team Work & Collaboration.
• Self-driven.
• Flexibility to work in Shifts.
• Results target oriented.
• Multi-cultural awareness.
• Client Interfacing skills (Email & Phone): Good Email etiquette, strong email drafting & keyboard skills, and good phone etiquette.
• Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting.
• Resilient and able to work under pressure.
• Organization & prioritization skills to deliver as per deadlines.
• Attention to detail & quality driven in communications and all system transactions.
• Demonstrate high levels of confidentiality.