Customer Service Representative

About the Role

This is a full-time, on-site Customer Service Representative role based in Gurgaon.

Key Responsibilities

• Handle customer inquiries and requests via phone, email, chat & social media.
• Ensure timely and accurate responses to customer queries.
• Resolve order, delivery, and product-related issues.
• Provide detailed information about sizes, materials, and care.
• Guide customers through exchanges and returns.
• Maintain customer records.
• Update order statuses.
• Coordinate with warehouse, sales, and store teams to support smooth operations.
• Collect customer feedback.
• Contribute to improving the overall customer experience.
• Uphold NEEDLEDUST’s brand standards in every interaction.

Requirements & Tech Stack

• Familiarity with customer service software, email platforms, and basic computer applications.

Qualifications

• Previous experience in customer service, customer support, or a similar customer-facing role.
• Strong verbal and written communication skills, with a polite, professional, and empathetic approach.
• Ability to deliver high-quality customer service and maintain a strong focus on customer satisfaction.
• Experience handling customer queries and managing customer experiences across multiple communication channels.
• Good problem-solving skills and attention to detail when managing orders, complaints, and customer requests.
• Ability to multitask, manage time effectively, and work collaboratively with cross-functional teams.
• Willingness to work full-time from the Gurgaon office.

Preferred Qualifications:

• Experience in the fashion, footwear, retail, or e-commerce industry will be an advantage.
• A relevant diploma or degree is preferred.