Customer Support Specialist, Bilingual

About the Role

• Fast, friendly, and customer-focused.
• Build customer relationships, provide solutions, and deliver legendary service.
• Join a family-owned company with exceptional training and tools for long-term career success.
• Full-Time Hours: Training shift is Monday - Friday, 8:30 AM to 5 PM. After training, shifts are Monday - Friday, with various options available.
• Location: Texas Branch - Irving, TX
• Pay: $26 to $30 per hour with significant growth and earning potential.

Key Responsibilities

• Process customer orders, make product recommendations, and handle account inquiries using world-class technology.
• Become a product and solutions expert to answer product, pricing, and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email, and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Requirements & Tech Stack

• Bilingual (English / Spanish) - fluent in both verbal and written forms.
• Excellent problem-solving, listening, and communication skills.
• Prior customer service experience is a plus, but training is provided for eager learners.

Qualifications

• High school diploma or equivalent.
• Bachelor's degree preferred.

Benefits

• Complete health insurance coverage.
• 401(k) with 6% employer match starting day one.
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program for professional continuing education.

Employee Perks

• Best-in-class, clean, modern facilities.
• First-class fitness center and beautifully maintained walking paths.