Service Technician, Hospitality

About the Role

The Service Technician – Hospitality is a full-time, on-site role based in Bengaluru. This position is responsible for installing, maintaining, and servicing equipment used in the preparation, storage, and display of organic products and baked items.

Key Responsibilities

• Performing routine inspections
• Troubleshooting technical issues
• Coordinating repairs with vendors
• Ensuring equipment meets hygiene and safety standards
• Working closely with kitchen and store staff to minimize downtime
• Training team members on proper equipment use
• Maintaining accurate service records
• Identifying preventive maintenance needs
• Recommending technical enhancements

Requirements & Tech Stack

• Technical and mechanical skills: ability to install, troubleshoot, and repair hospitality and food service equipment, with basic electrical and mechanical understanding.
• Operational and safety skills: knowledge of food safety, hygiene standards, and safe handling of tools and equipment in a hospitality or food production environment.
• Organizational and documentation skills: capability to maintain service logs, schedule preventive maintenance, and follow standard operating procedures accurately.
• Communication and customer service skills: aptitude for working collaboratively with kitchen, store, and vendor teams, explaining technical issues clearly, and responding promptly to service requests.
• Education and other qualifications: relevant technical diploma or certification; ability to work on-site in Bengaluru; strong problem-solving skills and readiness to work flexible hours when needed.

Qualifications

• Preferred experience: prior work in hospitality, food service, or retail environments, particularly with kitchen or refrigeration equipment.