Customer Service Executive
Tata Communications
Ahmedabad, Gujarat, India4h agovia LinkedIn
Key Responsibilities
- Managing MAN/NLD OSP, ISP & Infra Networks.
- Maintaining agreed SLA and KPIs.
- Handling Fiber rollout and O&M daily activities.
- Technical administration in restoring faults in coordination with NOC, Field, Planning and Project teams.
- Incident Validation, Incident Analysis and RCA sharing.
- Handling spare management team, MIS, GIS.
- Service assurance of DWDM/SDH/MPLS/Nokia SRVPN, ISP Network.
- Handling spare management.
Qualifications
- Good presentation and communication skills.