Junior Engineer, IT Operations

About the Role

• Junior Engineer - IT Operations position in Pune.
• Working Hours: 08:00 AM to 05:00 PM, 03:00 PM to 12:00 AM, and 09:00 PM to 06:00 AM.
• Intended for candidates with 0–6 months of experience.

Key Responsibilities

• Support initial monitoring, basic triage, and coordination for business-critical applications.
• Assist with initial triage and basic troubleshooting for application, website, and backend service incidents under supervision.
• Monitor application health, alerts, dashboards, and routine system notifications using available monitoring tools.
• Help analyze issues related to .NET applications, APIs, database layers, and Angular frontends with guidance.
• Execute basic SQL SELECT queries for data validation and issue verification.
• Identify and report whether issues relate to application, database, infrastructure, or network layers.
• Perform basic log review, including IIS logs, application logs, and event logs, following defined SOPs.
• Support routine validation activities such as service status checks, job checks, and basic post-remediation verification.
• Coordinate with cross-functional teams (development, database, infrastructure) for issue investigation and resolution.
• Maintain clear incident notes, status updates, and closure details in ITSM tools such as ServiceNow.
• Join Major Incident Management calls when required and provide accurate updates.
• Follow SLA, escalation, and communication procedures.
• Assist with deployment validation and post-release monitoring using checklists.
• Contribute to knowledge base articles and SOP updates by documenting learnings and recurring issues.

Requirements & Tech Stack

• Applications built on .NET, C#, Angular, and Microsoft SQL Server.
• ITSM tools such as ServiceNow.
• Monitoring tools.
• IIS logs.
• Log monitoring or observability tools such as LogicMonitor, Dynatrace, or similar platforms.

Qualifications

• Basic academic or training-level understanding of .NET framework / .NET Core applications.
• Basic familiarity with C# concepts and application flow.
• Basic awareness of Angular-based web applications and frontend behaviour.
• Basic knowledge of Microsoft SQL.
• Basic understanding of APIs, HTTP status codes, and web services.
• Willing to work on log monitoring or observability tools.
• Basic knowledge of Windows Server, IIS, networking concepts, server components, and application hosting.