Junior Engineer, IT Operations

Key Responsibilities

• Support initial monitoring, basic triage, and coordination for business-critical applications built on .NET, C#, Angular, and Microsoft SQL Server.
• Monitor application health, alerts, dashboards, and system notifications using available monitoring tools.
• Assist in analyzing issues related to .NET applications, APIs, database layers, and Angular frontends with guidance from senior team members.
• Execute basic SQL SELECT queries for data validation and issue verification.
• Identify and report whether issues are related to application, database, infrastructure, or network layers.
• Perform basic log review, including IIS logs, application logs, and event logs, following defined SOPs.
• Support routine validation activities such as service status checks, job checks, and basic post-remediation verification.
• Coordinate with cross-functional teams (development, database, infrastructure) for issue investigation and resolution.
• Maintain clear incident notes, status updates, and closure details in ITSM tools such as ServiceNow.
• Participate in Major Incident Management calls when required and provide accurate updates.
• Follow SLA, escalation, and communication procedures.
• Assist with deployment validation and post-release monitoring using checklists.
• Contribute to knowledge base articles and SOP updates by documenting learnings and recurring issues.

Requirements & Tech Stack

• Basic academic or training-level understanding of .NET framework / .NET Core applications.
• Basic familiarity with C# concepts and application flow.
• Basic awareness of Angular-based web applications and frontend behaviour.
• Basic knowledge of Microsoft SQL.
• Basic understanding of APIs, HTTP status codes, and web services.
• Willingness to work on log monitoring or observability tools such as LogicMonitor, Dynatrace, or similar platforms.
• Basic knowledge of Windows Server, IIS, networking concepts, server components, and application hosting.

Qualifications

• 0–6 months of experience in Application Support, Production Support, IT Operations, NOC, training, or relevant academic/project exposure.
• Minimum Educational Qualification: B.Tech.