Junior Engineer, IT Operations
Clean Harbors
Hyderabad, Telangana, IndiaFresher1h agovia LinkedIn
About the Role
Junior Engineer - IT Operations
Key Responsibilities
- Assist with initial triage and basic troubleshooting for application, website, and backend service incidents under supervision.
- Monitor application health, alerts, dashboards, and routine system notifications using available monitoring tools.
- Help analyze issues related to .NET applications, APIs, database layers, and Angular frontends with guidance from senior team members.
- Execute basic SQL SELECT queries for data validation and issue verification.
- Identify and report whether issues appear related to application, database, infrastructure, or network layers.
- Perform basic log review, including IIS logs, application logs, and event logs, following defined SOPs.
- Support routine validation activities such as service status checks, job checks, and basic post-remediation verification.
- Coordinate with cross-functional teams such as development, database, and infrastructure teams for issue investigation and resolution.
- Maintain clear incident notes, status updates, and closure details in ITSM tools such as ServiceNow.
- Join Major Incident Management calls when required and provide accurate updates prepared with team guidance.
- Follow SLA, escalation, and communication procedures.
- Assist with deployment validation and post-release monitoring using checklists.
- Contribute to knowledge base articles and SOP updates by documenting learnings and recurring issues.
Requirements & Tech Stack
- Working Hours: 08:00 AM to 05:00 PM, 03:00 PM to 12:00 AM and 09:00 PM to 06:00 AM.
Qualifications
- Basic academic or training-level understanding of .NET framework / .NET Core applications.
- Basic familiarity with C# concepts and application flow.
- Basic awareness of Angular-based web applications and frontend behaviour.
- Basic knowledge of Microsoft SQL.
- Basic understanding of APIs, HTTP status codes, and web services.
- Willing to work on log monitoring or observability tools such as LogicMonitor, Dynatrace, or similar platforms.