Telesales Executive

About the Organization

ACT Fibernet is a broadband service provider focused on delivering high-speed internet connectivity and digital services. This role offers an opportunity to contribute directly to customer engagement and business growth by helping customers understand and choose suitable broadband solutions.

Key Responsibilities

• Contact prospective and existing customers to introduce ACT Fibernet broadband services and available plans.
• Understand customer requirements and recommend suitable internet packages based on their needs.
• Clearly explain service features, pricing, plans, offers, and onboarding processes to customers.
• Handle customer questions and address concerns in a professional and timely manner.
• Follow up with interested prospects to support lead conversion and service activation.
• Maintain accurate records of customer interactions, leads, follow-ups, and sales outcomes.
• Coordinate with relevant internal teams to support timely installation, activation, and issue resolution.
• Achieve assigned telesales and customer conversion targets through consistent customer engagement.
• Provide regular updates on lead status, customer feedback, and sales performance.
• Represent ACT Fibernet professionally during every customer interaction and contribute to a positive customer experience.