Retail Fulfillment and Receiving Support Associate

About the Role

The Fulfillment and Receiving Support Associate, also known as a Back of House colleague, plays an essential role in supporting store operations, maintaining inventory accuracy, and ensuring a smooth customer experience. This role goes beyond behind-the-scenes support, with the customer at the heart of everything.

Key Responsibilities

• Receive and organize merchandise.
• Pick, pack, and process trailers.
• Retrieve orders from back-of-house storage and deliver them curbside to customers.
• Monitor alerts to ensure Buy Online Pickup In-Store (BOPS) orders are completed on time.
• Help keep the stockroom and sales floor running efficiently.
• Greet shoppers warmly, resolve issues, and deliver orders curbside with care.
• Focus on the customer by greeting them warmly, actively listening, and resolving issues.
• Build trust through personal, helpful interactions on the floor, during curbside pickups, or through timely and accurate order fulfillment.
• Maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves.
• Support teammates with honesty, care, and collaboration.
• Strive to improve every day, take pride in work, achieve sales goals, and learn from each other to deliver individual and store results.

Requirements & Tech Stack

• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules/procedures in English.
• Comfortable communicating and collaborating with customers and colleagues.
• Ability to meet daily sales goal challenges.
• Enjoy meeting people, learning about them, and sharing information.
• Resourceful and eager to start a new venture, adaptable to changing priorities.
• Ability to work independently and in a team.
• Frequent use of computers and other technology, including handheld equipment and cash register.
• Ability to process register transactions.

Essential Physical Requirements

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours.
• Lifting at least 50lbs.
• Stooping, kneeling, crouching, and climbing ladders.
• Reaching, including above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.

Qualifications

• Full-time colleagues are typically scheduled 30 or more hours per week.
• All schedules contain weekend shifts as part of the requirements.
• Hours are dependent on business needs and colleague availability.

What We Can Offer You

• Dynamic, inclusive environment.
• Competitive pay and benefits.
• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off (PTO).
• Eight paid holidays.
• Continuous learning and leadership development.
• Colleague Resource Groups.
• Volunteer opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.