Retail Sales Associate

About the Role

Full-Time Retail Sales Associate with immediate hire and paid training.

Key Responsibilities

• Work within your local retailer.
• Engage with consumers about NRG electricity and gas.
• Help customers by lowering their energy costs.
• Learn how to uncover consumer desires and overcome objections.
• Foster professional relationships with customers and fellow employees.
• Welcome customers and politely offer solutions.
• Collaborate with your team to accomplish goals and celebrate success.
• Sell products and services in a retail store, kiosk, and/or event environments.
• Maintain professional interaction with both customers and fellow employees.
• Meet or exceed personal sales goals on a monthly basis.
• Courteously welcome customers and offer assistance.
• Direct customers by escorting them to displays; assess needs and suggest products to fit those needs.
• Advise customers by providing information on products and services.
• Help customers make selections by building customer confidence.
• Accurately document and report sales.
• Contribute to team effort by accomplishing related results as needed.
• Accurately track and communicate all activity to Retail Operations.
• Ensure work station/kiosk is clean, well-organized, functional, and presentable at all times.
• Submit all paperwork completely and accurately.

Performance Measurements

• Regular and prompt attendance.
• Meet established monthly/weekly sales quota/goals.
• Customer/client satisfaction based on rejection percentage and substantiated complaints.

Requirements & Tech Stack

• No door-to-door, cold calling, or telemarketing.

Qualifications

• High school diploma or equivalent required.
• Six (6) months prior sales, retail, telecom or marketing experience.
• Demonstrated knowledge of products and services.
• Excellent communications, presentation, interpersonal, and problem-solving skills.
• Impeccable integrity and commitment to customer satisfaction.
• Ability to multi-task in a fast-paced, team environment.
• Must be available to work evenings, weekends, and holidays as needed.
• Ability to maintain customer confidentiality.