Network Specialist 1

About the Role

The Enterprise Technology Services Office (ETSO) is seeking a Network Specialist 1 to support the Commonwealth's statewide technology infrastructure. This role offers the opportunity to grow technical skills, maintain secure and reliable networks, and ensure agencies stay connected and efficient.

Description of Work

This position supports the Commonwealth network infrastructure by assisting with administration, maintenance, and troubleshooting across statewide locations. The role ensures reliable connectivity for agencies and provides technical support for a wide range of network services.

Key Responsibilities

• Network Support: Provide assistance with connectivity issues, remote troubleshooting, and coordination with agency staff.
• Incident Management: Handle assigned incidents, problems, and requests through the centralized system and coordinate resolutions.
• Technical Testing: Perform remote testing and analysis of routers, switches, and circuits to identify and resolve issues.
• Monitoring Activity: Monitor alerts and network behavior using Commonwealth systems and recommend improvements.
• Vendor Coordination: Serve as liaison with technical vendors to ensure service levels and proper maintenance activities.
• Documentation Support: Assist with creating and updating technical network documentation.

Work Schedule and Additional Information

• Full-time employment.
• Work hours: 7:30 AM to 3:30 PM, Monday - Friday, with a 30-minute lunch.
• Telework: Part-time (three days per week) may be available, requiring a securely configured high-speed internet connection and an approved Pennsylvania location. Full-time office work at the Harrisburg headquarters is an alternative if telework is not feasible. Telework eligibility is subject to change.
• Salary may be non-negotiable in some cases.
• Further communication will be via email; check spam/junk folders.

Qualifications

Minimum Experience and Training Requirements

• One year as an Information Technology Trainee or Information Technology Technician (Commonwealth or equivalent Federal Government job title).
• Successful completion of the Information Technology Intern – Bachelor Program.
• Three years of experience providing IT support services, including hardware and software installation, operation, and maintenance within a network environment.
• One year of experience providing IT support services, including hardware and software installation, operation, and maintenance within a network environment, and an associate's degree in any IT field.
• An equivalent combination of experience and training that includes one year of experience providing IT support services, including hardware and software installation, operation, and maintenance within a network environment.

Other Requirements

• One or more years of full-time technical experience reading, diagnosing, and configuring SquaredUp dashboards.
• One or more years of full-time technical experience performing services related to change management and incident management within ServiceNow.
• Must meet PA residency requirements.
• Must be able to perform essential job functions.

Legal Requirement

• Must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.
• Must pass an enhanced background check for access to Federal Tax Information (FTI), subject to IRS Publication 1075 (Pub 1075). This includes fingerprint-based federal records check, PA State Police clearance, local law enforcement checks, and citizenship/residency verification.

How to Apply

• Resumes, cover letters, and similar documents will not be reviewed. Eligibility must be demonstrated on the application.
• Attach a copy of college transcripts if claiming education to meet minimum requirements.
• Submit applications by the posting closing date. Late materials will not be accepted.
• Failure to comply with application requirements may lead to disqualification.
• All application materials and interview responses must reflect the applicant’s own experience and qualifications. Generative AI tools may be used for preparation only, not for misrepresentation or assistance during interviews.

Veterans

• Pennsylvania law provides employment preference for qualified veterans. Learn more at www.pa.gov/agencies/employment/how-to-apply.html.

Telecommunications Relay Service (TRS)

• Use 711 for assistance.
• Request interview accommodations for disabilities in advance.

Examination Information

• Completing the application and supplemental questions serves as the exam.
• Scoring is based on detailed information provided in the application.
• Scores are valid for this specific posting only.
• Incomplete or inaccurate information may lower your score or lead to disqualification.
• Apply/test only once for this posting.
• Results will be provided via email.