Member Assist Cart Attendant

About the Role

We are looking for people who take pride in their work to join our team. You help shape our member’s entire shopping experience by giving them a positive first and last impression. In the member assist – cart attendant role, you are responsible for ensuring members see a well-kept parking lot, which includes helping members with their purchases, and ensuring there are carts ready and available. You will also assist our members by helping them load their vehicles and support creating a great member experience. This means you are constantly on your feet and on the go. Rain or shine, sleet or snow, our members count on you.

Key Responsibilities

• Maintaining a positive attitude by smiling, greeting, and thanking members
• Providing exceptional customer service to members across the club as needed, answering any questions they may have
• Maintaining a clean, neat, and member-ready area
• Ensuring club pick up orders are filled by contacting members to notify when pickup time is delayed; informing members when products are unavailable (for example, out of stock); offering members alternative product options when needed; ensuring products are selected and packaged according to company policies and procedures; ensuring items are dispensed when members arrive for pickup; resolving member issues and concerns; and promoting the company's products and services.
• Maintaining the safety of the facility according to company policies and procedures by conducting safety sweeps; following procedures for handling merchandise; and correcting and reporting unsafe situations to facility management.
• Providing member service by acknowledging the member and identifying member needs; assisting members with purchasing decisions; processing member purchases; assisting with payments according to company policies and procedures for different membership and payment types; utilizing cash registers to assist members with transactions; locating and organizing merchandise; zoning the designated areas; resolving member issues and concerns; promoting the company's products and services; organizing and maintaining availability of carts/flatbeds; assisting members with transporting items; utilizing cart retrieval equipment according to company policies and procedures; and maintaining parking lot cleanliness.
• Complying with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
• Completing work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Requirements & Tech Stack

• Thrive in fast-paced environments
• Multi-tasker at heart
• Keep member satisfaction as your top priority
• Can stand for long periods of time while assisting members quickly and accurately
• Problem solver who tackles obstacles head-on to ensure each task is completed with excellence
• Cash registers (utilized for transactions)
• Cart retrieval equipment (utilized according to company policies)

Qualifications

• Customer Service

Benefits

• Competitive pay
• Performance-based incentive awards
• Health benefits: medical, vision, and dental coverage
• Financial benefits: 401(k), stock purchase, and company-paid life insurance
• Paid time off benefits: PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO and/or PPTO can be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U: company-paid education benefit program for full-time and part-time associates (high school completion to bachelor's degrees, including English Language Learning and short-form certificates). Tuition, books, and fees are completely paid for by Walmart.

Compensation

• Hourly wage range: $18.00 to $26.00
• Actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
• Additional Compensation Includes Annual Or Quarterly Performance Incentives.
• Premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances, based on schedule, facility, season, or specific work performed. Multiple premiums may apply.

Location

• Primary Location: 1000 KAMEHAMEHA HWY STE 100, PEARL CITY, HI 96782-2596, United States of America