Customer Care Associate
Jerry
Tampa, FL0–2 yrs59m agovia LinkedIn
About the Role
Jerry is building the first app to help people manage their car and home. This is a fully remote, fast-paced, high-energy, and team-oriented role.
Key Responsibilities
- Taking great care of customers, anticipating their needs beyond direct questions.
- Answering inbound calls from policyholders needing to make changes.
- Developing deep product knowledge to assist customers navigating the app and insurance options.
- Problem-solving to effectively resolve customer inquiries.
- Processing service requests for vehicles, drivers, lienholders, and policy documents.
- Providing feedback to improve the product based on customer interactions.
Requirements & Tech Stack
- Customer service, sales, or hospitality experience is a plus.
- Genuinely friendly and positive attitude.
- Willingness to work as a team.
- Strong work ethic.
- Strong problem-solving skills.
- Strong communication skills.
- Work equipment provided.
- Eligibility to work in: AZ, CA, CO, FL, GA, IL, MA, NC, NJ, NV, NY, OR, TN, TX, UT, VA, or Ontario, Canada (for full-time salaried employees) OR AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VA (for full-time hourly employees).
Qualifications
- Prior work experience in customer service, sales, or hospitality is a plus, but not required.
- P&C insurance license paid for by Jerry if you don't have one.
Compensation And Perks
- Hourly wage of $19.00 - $21.00.
- Equity (stock options).
- Flexible scheduling: a 5-day, 8-hour or a 4-day, 10-hour work week.
- Competitive wage and benefits package, including medical, dental, and vision insurance, 401K match, and paid vacation time.
- Opportunities to shape the customer experience.
- Career path in the insurance industry.
- Fully remote work.