Auto Claims Representative

About the Role

Auto-Owners Insurance is seeking a motivated claims trainee to join our team. This role handles entry-level insurance claims under close supervision through the life-cycle of a claim, including investigation, evaluation, and claim resolution. The position provides service to agents, insureds, and others to ensure claims resolve accurately and timely. A merit-based work-from-home program is offered after initial in-person training, with flexibility defined by the leadership team.

Key Responsibilities

• Investigate, evaluate, and settle entry-level insurance claims
• Study insurance policies, endorsements, and forms to develop foundational knowledge on Company insurance products
• Learn and comply with Company claim handling procedures
• Develop entry-level claim negotiation and settlement skills
• Build skills to effectively serve the needs of agents, insureds, and others
• Meet and communicate with claimants, legal counsel, and third-parties
• Develop specialized skills including, but not limited to, estimating and use of designated computer-based programs for loss adjustment
• Study, obtain, and maintain an adjuster’s license(s), if required by statute within the timeline established by the Company or legal requirements

Requirements & Tech Stack

• Training and development completion of the Company’s claims training program for the assigned line of insurance
• Ability to organize data, multi-task, and make decisions independently
• Above average communication skills (written and verbal)
• Ability to write reports and compose correspondence
• Ability to resolve complex issues
• Ability to maintain confidentiality and data security
• Ability to effectively deal with a diverse group of individuals
• Ability to accurately deal with mathematical problems, including geometry (area and volume) and financial areas (such as accuracy in sums, unit costs, and the capacity to read and develop understanding of personal and business finance documents)
• Ability to drive an automobile
• Possess a valid driver license
• Maintain a driving record consistent with the Company’s underwriting guidelines for coverage
• Continually develop product knowledge through participation in approved educational programs
• Ability to work in the U.S. without current or future sponsorship is a requirement.

Qualifications

• Bachelor’s degree or direct equivalent experience with property/casualty claims handling