Guest Service Associate, Front Office
The Hoxton
Bengaluru, Karnataka, India0–2 yrs33m agovia LinkedIn
About the Role
The Hoxton, Bengaluru City is seeking a Guest Service Associate, Front Office. This role is for The Hoxton's first neighbourhood hotel in Asia, opening in Bangalore in 2026.
Key Responsibilities
- Be the first point of contact for guests, making them feel welcome and ensuring their stay is special in "the Hox way".
- Manage guest arrivals and departures, ensuring all bills are accurate and free of surprises.
- Collaborate with all hotel teams to maintain high occupancy and assist the Front Office Manager with overbooking levels.
- Ensure data accuracy across all systems and generate necessary daily reports for all departments according to standard operating procedures.
- Handle phone calls, address guest requests, and provide recommendations for local attractions and dining.
Requirements & Tech Stack
- Micros Fidelio Opera or a similar front desk operating system.
- Excellent organisational skills.
- Excellent communication skills.
Qualifications
- A genuine passion for hospitality.
- A positive attitude and a desire to make a positive impact on guests.
- Ability to work collaboratively and supportively within a team.
- A proactive approach and willingness to try new things.
- A focus on exceeding guest expectations.