Counsellor
EnglishYaari: English For Professionals
About EnglishYaari
EnglishYaari is a fast-growing ed-tech platform helping working professionals and learners build fluency and confidence in English communication. With personalized tutoring, interactive sessions, and a strong focus on real-life conversations, we are shaping the future of language learning.
About the Role
We are seeking a Counsellor who will guide learners through their EnglishYaari journey — from their very first interaction to achieving their communication goals. As a Counsellor, you’ll play a key role in understanding learner needs, recommending the right plans, ensuring smooth onboarding, and building long-term learner relationships. This is a people-first role where your ability to listen, empathize, and recommend solutions will directly impact both learner success and company growth.
Key Responsibilities
- Engage with leads (via calls, chats, and emails) and guide them through the learning journey.
- Understand learners’ goals, challenges, and recommend the right plans/courses.
- Convert trial users into paid learners while maintaining a consultative, trust-based approach.
- Guide learners through onboarding and explain platform usage clearly.
- Stay in touch with learners to ensure engagement, motivation, and retention.
- Handle learner queries, concerns, and feedback with empathy and professionalism.
- Collaborate with Tutors, Product, and Marketing teams to improve learner experience.
- Meet weekly/monthly conversion and retention targets.
- Maintain accurate records of interactions and provide reports on performance.
Requirements & Tech Stack
- Bachelor’s degree (any discipline).
- 0–2 years of experience in Counselling, Sales, Customer Support, or EdTech.
- Strong communication skills in English (spoken & written).
- Ability to build trust, empathize with learners, and handle objections effectively.
- Goal-oriented with the ability to achieve targets under deadlines.
- Comfortable using CRM tools, Excel/Google Sheets, and digital communication platforms.
- Passion for education and learner success.
What We Offer
- Competitive salary + performance-based incentives.
- Growth opportunities in a fast-scaling ed-tech startup.
- Learning & development support (including free EnglishYaari sessions).
- A collaborative and learner-focused work culture.