Account Manager

About the Role

Swiggy Dineout is building India’s largest dining out platform. The role holder is expected to onboard and build relationships with 70-80 partner accounts to grow the Dine-out business and service offerings, generating 80-90 lacs GMV per month.

Key Responsibilities

• Account & Partner Relationship Management
• Onboard new accounts by explaining requirements and coordinating with internal stakeholders.
• Meet existing partners periodically to ensure Restaurant Display Page (RDP) content is correct and image coverage is high.
• Make persuasive presentations on the benefits of Dine Out plans & promotions for month-on-month growth.
• Execute growth activities such as offer alignments and marketing operations alignments.
• Resolve issues such as 'diner denied payout' to ensure seamless transactions.
• Prepare growth plans for each account and gather competitor action insights.
• Data Interpretation & Business Performance Management
• Filter relevant data from the Restaurant facing dashboard and explain key performance metrics to partners.
• Seek support or actions from partners to ensure the right RDP view for conversions and business growth.
• Stay updated on partner investments in competition through observations and conversations.
• Ensure partner investments are equal or higher than competition with respect to discounts, commissions, and advertisements.
• Interaction with Stakeholders
• Interact with partner support (discount change, RDP), sales operations (competition data), and finance (payout reconciliation).

Requirements & Tech Stack

• Functional Competencies
• Understand Dine Out offerings and growth levers.
• Knowledge of basic metrics such as operating hours, Ads Revenue Per Order (Ads RPO), Commission Revenue Per Order, and Average Order Value (AOV).
• Familiarity with data dashboard elements such as CMS, PowerBi, Compass, and Salesmate.
• Understanding of the Conversion Funnel (Week Wise /Month Wise/Day Wise transactions, denial rates, supply metrics vs. competition).
• Skills
• Fluency in local language and working knowledge of English.
• Good working knowledge and experience of e-commerce activities and all online marketing channels.
• Analytical skills and good Excel skills.
• Leadership and Influencing skills.
• Initiative & Flexibility.
• Creativity & Initiative.

Qualifications

• Graduate with 1.5-3 years of field sales experience.
• Confident, Pleasing, and a go-getter personality.
• Effective communication skills.
• Attitude & Aptitude for Sales.
• Team player.
• Flexible; candidates must adapt to non-9-to-5 schedules.