Customer Service Executive, MAA
Akasa Air
Chennai, Tamil Nadu, India0–2 yrs1h agovia LinkedIn
About the Role
Customer Service Executive at Akasa Air, Chennai Airport.
Key Responsibilities
- Accepting reservations and issuing tickets at airport ticketing counters.
- Greeting customers with a smile.
- Checking customer identity and baggage for flights, recording weights and items for the aircraft.
- Profiling customers at check-in, briefing them on DG regulations and prohibited items.
- Accepting registered baggage, checking for damage, obtaining LRT signatures, and informing customers about liability and excess baggage charges.
- Announcing boarding, updating Flight Information Displays (FIDs), attending to customer queries, and reconciling checked-in passengers at boarding gates.
- Coordinating for connecting passengers, their locations, and advising/taking instructions from duty managers for flight delays.
- Strict adherence to company policies and grooming standards.
- Ensuring not to be under the influence of alcohol or banned substances.
- Ensuring adherence to policies and procedures as laid down in the GOM.
- Effective use of ramp equipment and guiding teams for quick aircraft turnaround.
- Performing gate boarding functions, including zone-wise, BGR, and manual boarding during system outages.
- Secure, safe, and punctual handling of customers, baggage, and crew by organizing and controlling terminal operations.
- Ensuring prompt action on all communication, operational, or administrative tasks.
- Reporting occurrences, events, violations, and acts that may affect safety, security, or company reputation to superiors.
- Following procedures for the carriage of arms and ammunition, HUM, DGR, etc.
Requirements & Tech Stack
- Check-in
- Reservations
- Ticketing
- Special category passenger handling
- Boarding Gate functions
- Ramp equipment
- DG regulations
- GOM
- BGR
- HUM
- DGR
Qualifications
- Graduate
- Minimum (10+2)
Reports to: Duty Manager
Travel needed: Related to trainings.
Location: CHENNAI Airport
Employment details: Full time and on the rolls of the SNV