Guest Relations Executive

About the Role

SSH INDIA SUPPORT SERVICES PVT LTD is a professional support services organization offering operational and customer-facing solutions. This is a full-time, on-site Guest Relations Executive role based in Bengaluru.

Key Responsibilities

• Welcome and assist guests.
• Manage front desk operations.
• Ensure a smooth and positive guest experience.
• Greet guests.
• Respond to inquiries.
• Coordinate appointments or bookings.
• Guide visitors to appropriate contacts or locations.
• Handle phone calls and emails.
• Maintain reception area standards.
• Support basic customer service and sales-related queries.
• Escalate issues when required.
• Collaborate with internal teams to resolve guest concerns promptly.
• Uphold company service standards.

Requirements & Tech Stack

• Guest Relations skills.
• Customer Service skills.
• Communication skills (clear verbal and written communication, active listening).
• Receptionist Duties.

Qualifications

• Focus on creating positive guest experiences.