Community Management Trainee

Role Overview

Digital Nest is seeking a Community Relations Trainee to serve as the primary point of contact for students, guiding them from onboarding to graduation. This role involves coordinating with trainers, academic, placement, and sales teams to ensure smooth operations and student satisfaction.

• Mode: Work from Office (WFO)
• Employment Type: Full Time, Permanent

Key Responsibilities

• Serve as the primary point of contact for students, resolving queries and grievances promptly.
• Coordinate student onboarding, documentation, induction sessions, and LOI processes.
• Liaise with trainers and academic teams regarding schedules, attendance, and course progress.
• Collect and analyze student feedback, trainer ratings, and satisfaction surveys.
• Organize engagement activities, workshops, alumni sessions, and graduation ceremonies.
• Maintain student records, attendance, and feedback using Zoho and internal systems.
• Share announcements and class updates via WhatsApp, Microsoft Teams, and other channels.
• Encourage Google reviews, testimonials, and referrals from students.
• Prepare daily reports and trackers; provide regular updates to management.
• Collaborate closely with trainers, placement, sales, and management teams.

Requirements & Tech Stack

• Good verbal and written communication skills.
• Strong interpersonal and relationship management skills.
• Problem-solving and conflict-resolution skills.
• Good organizational and time-management abilities.
• Basic knowledge of MS Excel, Microsoft Office, Google Workspace, and CRM tools.
• Proactive attitude, willingness to learn, and a student-focused approach.
• Familiarity with student management systems such as Zoho or similar platforms.
• Experience in community management, student relations, customer support, HR coordination, academic administration, or client relationship management.

Qualifications

• Any bachelor's degree from a recognized university.