Customer Support Executive

Job Title: Customer Support Executive

Company: Frontlines EduTech (FLM)

Location: Somajiguda, Hyderabad

Work Mode: Work From Office (WFO)

Job Type: Full-Time

Role Overview

• Act as the first point of contact for students by providing timely support and guidance.
• Assist learners with course-related and basic technical queries to ensure a smooth and positive learning experience.

Key Responsibilities

• Respond to student queries via chat / support platform.
• Handle questions related to courses, platform usage, and general inquiries.
• Identify, troubleshoot, and resolve student issues by taking calls.
• Escalate complex issues to the senior support team when required.
• Stay updated on course offerings, platform changes, and company policies.
• Ensure timely and accurate responses to students.

Requirements

• Good verbal and written communication skills.
• Friendly, polite, and professional attitude.
• Strong problem-solving skills.
• Customer-focused mindset with patience.
• Ability to handle multiple queries in a fast-paced environment.
• Basic understanding of online learning platforms.

Skills Required

• Fluency in Telugu & English.
• Good communication skills.
• Basic knowledge of MS Excel.
• Patience and willingness to learn.

Edutech experience preferred.