Learning Operations Support Coordinator

About the Role

We are seeking an organized, detail-oriented, and tech-savvy Learning Operations Support Specialist to support the coordination and delivery of learning and development programs across the organization. This is a great opportunity for someone looking to build experience in Learning & Development (L&D) while gaining exposure to technology, data analytics, and AI-enabled tools. The ideal candidate is proactive, curious, comfortable working with technology, and eager to learn. Prior expertise in Learning & Development or AI is not required.

Key Responsibilities

Learning Operations & Program Coordination

• Coordinate learning programs, training sessions, and events from planning through completion.
• Maintain learning calendars, enrollment records, communications, materials, and program logistics.
• Organize and update learning records, trackers, resources, and program documentation.
• Provide support to learners, facilitators, and internal team members.
• Help ensure the smooth execution of learning initiatives and a positive participant experience.

Technology & AI Tools

• Utilize AI-enabled platforms and digital tools to improve daily workflows and operational efficiency.
• Assist with drafting communications, developing content, conducting research, and preparing reports.
• Explore new technologies and identify opportunities to streamline existing processes.
• Learn and share best practices for digital tools that support Learning & Development initiatives.

Data Management & Reporting

• Track learning participation, completion rates, engagement, feedback, and other key metrics.
• Assist in preparing and maintaining reports, dashboards, and recurring updates.
• Analyze data to identify trends, patterns, and opportunities for improvement.
• Organize and present learning data to support informed decision-making.

Process Improvement & Administrative Support

• Identify opportunities to improve the efficiency and consistency of learning operations.
• Maintain and update templates, trackers, workflows, and team resources.
• Support the implementation and testing of new tools and processes.
• Collaborate with team members to improve overall program delivery and operational effectiveness.

Qualifications

• Bachelor's degree or equivalent experience in Human Resources, Learning & Development, Business, Communications, Data Analytics, Technology, or a related field preferred.
• Previous work, internship, or project experience supporting programs, events, HR, training, or general operations.
• Strong organizational skills with excellent attention to detail.
• Proficiency or comfort working with spreadsheets, digital platforms, and reporting tools.
• Interest in learning and utilizing AI-enabled technologies.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities, meet deadlines, and follow through on assigned tasks.
• Strong problem-solving skills and a proactive, collaborative approach.
• Willingness to learn new systems, processes, and technologies.

Preferred Skills

• Experience with Microsoft Excel, PowerPoint, Teams, or similar workplace applications.
• Exposure to Learning Management Systems (LMS), reporting platforms, or automation tools.
• Familiarity with AI tools through professional experience, coursework, internships, or personal projects.
• Interest in data analysis, process improvement, and employee learning initiatives.