Visa Sales Associate

About the Role

The Visa Sales Associate is a full-time, on-site role based in New Delhi. The role is responsible for guiding clients through visa requirements, application procedures, and related services.

Key Responsibilities

• Consulting with clients on travel plans.
• Explaining visa options.
• Recommending appropriate packages and insurance products.
• Collecting and verifying documentation.
• Maintaining accurate records in internal systems.
• Coordinating with operations teams to ensure timely processing.
• Handling inbound and outbound inquiries.
• Following up with leads.
• Working toward meeting sales and service targets while maintaining high standards of professionalism and compliance.
• Consistent in-person collaboration with team members.
• Adherence to company policies and regulatory guidelines.

Requirements & Tech Stack

• Client service and communication skills: Ability to explain visa procedures clearly and handle inquiries with patience and professionalism.
• Sales and negotiation skills: Experience in converting leads, cross-selling related services, and working toward individual or team targets.
• Administrative and documentation skills: Attention to detail, data entry accuracy, and familiarity with basic office software and CRM tools.
• Problem-solving and organizational skills: Ability to manage multiple client cases, prioritize tasks, and meet deadlines.
• Strong spoken and written English.
• Ability to work on-site in New Delhi.
• Ability to collaborate effectively with diverse teams.

Qualifications

• Minimum of a high school diploma.
• Proficiency in Hindi and additional languages is an advantage.
• A bachelor’s degree in business, tourism, or a related field is beneficial.
• Previous experience in visa services, travel, immigration consulting, or customer-facing roles in related industries is preferred.