Customer Care Representative
Associated Bank
Hales Corners, WI0–2 yrs1h agovia LinkedIn
About the Role
As a Customer Care Representative, you’ll be the friendly, knowledgeable voice our customers rely on. You’ll resolve questions, troubleshoot issues, and provide financial guidance with empathy and professionalism. This role offers opportunities to develop customer service expertise, grow within the organization, and contribute to a team that values excellence and collaboration.
Key Accountabilities
- Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service.
- Troubleshoot and resolve complex account or technical issues using available tools and resources.
- Promote Associated Bank products and services that meet customers’ needs.
- Mentor and train new team members to ensure consistent, high-quality service delivery.
- Demonstrate professionalism and care in every customer interaction to strengthen relationships and loyalty.
- Collaborate with colleagues across teams to improve processes and customer experiences.
- Uphold compliance with all bank policies, procedures, and regulations.
Requirements & Tech Stack
- High school diploma or equivalent.
- Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales.
- Preferred: Bilingual English/Spanish proficiency (eligible for competitive language differential).
Additional Information
- Shift Premium Available
- Every Sunday off
- Bonus for working Saturdays
- Opportunities to grow your skills, mentor others, and advance your career.
- Retirement savings including 401(k) and Pension plans.
- Paid time off to volunteer in your community.
- Opportunities to connect with others through Colleague Resource Groups.
- Competitive salaries with professional development and advancement opportunities.
- Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits.
- Personal banking, loan, investment and insurance benefits.
- Pay range: $17.00 - $26.14 per hour