Client Relations Specialist

About the Role

C.H. Robinson is hiring an Associate Portfolio Executive to build and manage a customer portfolio while developing long‑term, trusted relationships. This role leverages AI‑powered tools to simplify quoting, planning, and scheduling, allowing focus on selling, problem‑solving, and growing revenue. The role offers autonomy backed by a global supply chain leader, with a clear path for accelerated career growth in a high‑performance environment.

Key Responsibilities

• Build and grow a portfolio of customers, strengthening relationships and uncovering needs to convert opportunities into active business.
• Re-engage dormant accounts and expand within existing customers to increase volume, revenue, and wallet share.
• Own day-to-day customer interactions by responding quickly to questions, managing exceptions and escalations, and resolving conflict professionally.
• Coordinate with carriers, suppliers, and internal partners to meet customer commitments and service expectations.
• Quote and price freight, applying negotiation skills, market insight, and customer buying patterns to execute pricing strategy.
• Plan, build, and execute shipments (with AI agent support) aligned to customer expectations.
• Identify account growth potential and cultivate transactional relationships into more committed, repeatable partnerships.
• Use data, reporting, and market/customer updates to uncover service and growth opportunities and inform daily priorities.
• Improve how work gets done by adopting new tools/technology, identifying automation opportunities, and helping document and follow SOPs.
• Operate with urgency and a team-first mindset by supporting teammates’ customers when needed and contributing in daily/weekly stand-ups.

Requirements & Tech Stack

• Minimum 6 months Customer Engagement Experience (internal or external).
• Ability to travel up to 10%.
• High School Diploma or GED.
• In-office engagement: Four days a week.
• Remote work flexibility: One day a week.

Qualifications

• Bachelor's Degree from an accredited college or university (Preferred).
• Attention to detail, accuracy, and problem-solving (Preferred).
• Demonstrated negotiation, collaboration, and influencing skills (Preferred).
• Proficient in Microsoft Office Suite of Programs (Preferred).

Compensation

• Base Pay Range: $19.23 - $38.47 per hour.
• Compensation is determined by job-related skills, experience, and relevant education or training.
• This range reflects base pay only and does not include additional variable compensation.