AI Enablement Intern (Summer 2027)

About the Role

Electronic Arts is seeking an AI Enablement Intern for Summer 2027 to join the System Owners team within Fan Care. This role focuses on scaling and evolving the Agentic AI Framework, a system designed to accelerate software delivery, operational workflows, and cross-platform integrations.

Key Responsibilities

• Agentic Framework Solution Enhancement: Define functional requirements (BRDs, user stories, workflow maps) and operating models for a plug-and-play agentic framework. Structure standardized skill layers (e.g., modular skills.md configurations) to allow teams to customize agent intake, business logic, and persona instructions without altering core code.
• Intake & Discovery: Conduct qualitative research and workflow analysis with partners (Architecture, Engineering, QA, Fan Care Operations, Support) to identify pain points and high-value automation opportunities.
• Feature Backlog & Sprint Planning: Translate business and operational needs into backlog items for engineering teams building and refining AI agents.
• Enablement & Adoption: Develop documentation, playbooks, and best-practice guides to foster adoption and integration of agentic workflows across Fan Care service delivery teams.
• Impact Measurement: Establish benchmarks to evaluate output accuracy, token efficiency, and productivity gains for teams adopting the modular agentic framework.

Requirements & Tech Stack

• Conceptual knowledge about Agentic AI architecture (e.g., autonomous agents, tool usage, prompt orchestration, memory models, multi-agent frameworks).
• Familiarity with functional planning and delivery processes (e.g., Agile methodologies, user personas, business requirement documents, feature prioritization).
• Curiosity about enterprise software development lifecycles (SDLC), customer experience platforms, and modern IT operations.
• Excellent analytical, problem-solving, collaboration, and verbal/written communication skills.
• Ability to work effectively across technical and non-technical teams.

Qualifications

• Currently enrolled in a Bachelor’s Degree granting program, preferably in Computer Science, Information Systems, Business Administration, Human-Computer Interaction, Artificial Intelligence, Product Management, or a related field, with an anticipated graduation date no earlier than December 2027.

Nice-to-Have Skills

• Hands-on experience with LLM frameworks, APIs, or agent builders (e.g., LangChain, AutoGen, CrewAI, OpenAI APIs, Google Gemini Enterprise).
• Experience with markdown-driven agent prompt architectures, contextual memory management, or RAG systems.
• Familiarity with enterprise workflow tools (Jira, Confluence) and API/integration concepts.

What You'll Learn & Experience

• Direct Impact: Work on a tangible project shaping the next iteration of Fan Care's internal AI tooling.
• Mentorship & Leadership Exposure: Collaborate with experienced System Owners, functional leads, and Fan Care leaders.
• End-to-End Solution Lifecycle: Gain practical experience from problem discovery and requirements definition through sprint planning and rollout.
• Gaming Industry Insights: Connect with interns and leaders across Electronic Arts through networking, workshops, and speaker series.