Medicare Data Entry Specialist

About the Role

Data enter prescription drug information from applications submitted by agents for Medicare Supplement Insurance. Identify issues with the prescription drug information section of the application and make outbound phone calls to obtain necessary information for processing.

Key Responsibilities

• Using a web-based program, data enter prescription drug information into the database, ensuring correct capture of prescription drug name, date originally prescribed, dosage, and frequency.
• Recognize misspelled prescription drug names, accurate dosages, and utilize general knowledge of common prescription medication uses.
• Make outgoing calls to agents for blank or unclear information in the prescription drug section of the application.
• Produce and send outbound electronic notices to agents regarding delays, problems, and/or missing information.
• Assist with data entering applications using the main frame computer system.

Requirements & Tech Stack

• High school diploma or GED equivalent
• Six months to one-year of related experience or minimum one-year experience in an advanced clerical position using independent judgment
• Ability to read and interpret documents such as procedure manuals and written handouts.
• Familiarity with Microsoft Office products
• Excellent communication and documentation skills
• Ability to multi-task, prioritize, and manage time effectively and efficiently
• Reliable transportation and the ability to be punctual and dependable
• Ability to work scheduled shifts, rotate schedules with other employees for proper department staffing needs and work overtime as needed.

Qualifications

• Proven prescription drug knowledge; Pharmacy background preferred
• Insurance background preferred
• May have agent license but no active appointments