HR Service Delivery New Associate

About the Role

This role is for an HR Service Delivery New Associate at Accenture, focusing on Talent Acquisition and Workday Recruiting.

Key Responsibilities

• Receive inbound calls, emails, and chats, ensuring cases and interactions are logged correctly.
• Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes.
• Provide navigational support to customers on the self-service portal.
• Carry out security verifications per company policies and procedures, in line with GDPR guidelines.
• Place outbound calls to customers when required, in line with Client/Company guidelines.
• Adhere to client-defined and internally defined processes and procedures.
• Follow standard procedures for proper escalation of unresolved issues to appropriate internal teams.
• Strive and achieve SLA targets and business outcome indicators defined by the client.
• Work productively while maintaining exceptional call/data quality standards in line with targets.
• Contribute to the team through open and regular communication with peers/supervisors.
• Adhere to all company or departmental policies and procedures (personnel and operational).
• Keep process repositories like DTPs, Knowledgebase, and SharePoint updated with the current process.
• Maintain regular and punctual attendance.
• Minimize customer complaints and escalations by providing exceptional service and call control.

Qualifications

• Any Graduation

Requirements & Tech Stack

• Talent Acquisition
• Workday Recruiting
• GDPR

Skills & Attributes

• Able to work on a flexible basis as determined by business needs.
• Ability to work under pressure.
• Team worker.
• Positive Attitude.
• Quick Learner.
• Punctual and Disciplined.
• Good Communication skills.
• Customer Focussed.
• Results driven.
• High standards of Integrity.
• Attention to detail.