ORM Executive
Kinnect
Mumbai Metropolitan RegionFresher1h agovia LinkedIn
About the Role
You’ll be the real-time voice of the brand, responding to everything from user queries to love notes. With the right words and quick reflexes, you’ll turn interactions into impressions and feedback into brand love.
Key Responsibilities
- Monitor conversations across social platforms and the web using ORM tools and manual tracking.
- Respond to user mentions with brand-aligned communication—on time, every time.
- Flag high priority mentions in real-time and assist with crisis mitigation.
- Identify User-Generated Content (UGC) and shoutouts that deserve a spotlight.
- Create basic ORM reports, sentiment summaries, and trend analyses in PPT format.
- Coordinate with internal teams to solve user issues or questions promptly.
Requirements & Tech Stack
- Familiarity with platforms like Facebook, Instagram, X (Twitter), LinkedIn, YouTube.
- Basic understanding of ORM tools and reporting dashboards.
Qualifications
- 0–1 year of ORM or social media handling experience, preferably in a digital agency setup.
- A Bachelor’s degree.
- Solid command over written English and a flair for brand-aligned tone.
- Ability to juggle multiple conversations and stay cool under pressure.
- A proactive, empathetic, and problem-solving mindset.
Additional information:
- Work location: Lower Parel.
- Rotational shifts.
- Option to work from home for early morning or late-night shifts.