Insurance Operations & Partner Success Intern

About the Role

ROINET is building an ecosystem to make financial services more accessible across India. We are seeking interns for our Insurance Operations & Partner Success team to enhance the efficiency, responsiveness, and reliability of this ecosystem. This is a hands-on opportunity to understand insurance distribution, collaborate with stakeholders, and develop skills beyond traditional internship responsibilities.

Internship Duration: 6 Months

Stipend: ₹ 7000 + incentives

Eligibility: Students and recent graduates

Opportunity: Potential full-time conversion based on performance and business requirements.

Key Responsibilities

• Insurance Quotations & Product Comparisons

• Coordinate incoming quotation requests from POSPs and distribution partners via CRM, WhatsApp, and email.

• Work with multiple insurer portals and offline premium calculators.

• Prepare accurate comparisons of premiums, coverage, exclusions, and relevant add-ons.

• Deliver professional, easy-to-understand quotation summaries within agreed turnaround times.

• Identify opportunities to standardize and improve the quotation process.

• Partner Onboarding & Activation

• Support POSPs through registration, documentation, verification, training, and activation.

• Coordinate with internal teams and insurers to facilitate partner code creation.

• Track pending approvals, documentation gaps, activation timelines, and insurer-wise code mapping.

• Maintain accurate onboarding trackers and partner records.

• Help resolve login, training, documentation, and activation-related issues.

• Problem Resolution & Policy Operations

• Identify and track failed, pending, or stuck policy issuance cases.

• Coordinate with insurer operations and technology teams for timely resolution.

• Monitor service tickets, document updates, and escalate unresolved cases.

• Support customers and partners with accurate status communication.

• Ensure issued policy documents are shared through approved communication channels.

• Partner Success & Relationship Management

• Proactively connect with POSPs to understand their operational difficulties.

• Build effective working relationships with insurer representatives and distribution partners.

• Follow up systematically on outstanding service requests.

• Maintain clear records of conversations, commitments, and next steps.

• Help improve partner experience through faster issue identification and resolution.

• Business Operations & Process Improvement

• Support renewals, endorsements, policy servicing, and commission reconciliation.

• Build and maintain accurate trackers, dashboards, and operational reports.

• Identify recurring problems, process bottlenecks, and preventable delays.

• Recommend practical improvements to workflows and communication.

• Contribute to standard operating procedures that make operations more scalable.

• All regulatory, insurer-authorized, financial approval, and sensitive-data activities remain subject to company procedures and appropriate supervision.

What You'll Gain

• Real responsibility
• Hands-on industry exposure
• Cross-functional learning
• An opportunity to grow within India's fintech ecosystem