Receptionist

Role: Front Desk Executive

Company: Ivory Aesthetics

About the Role

We are looking for a smart, proactive, and customer-friendly Front Desk Executive who will serve as the first point of contact for all clients. The ideal candidate should be confident, well-spoken, and capable of managing client flow, billing, appointments, and administrative tasks efficiently.

Key Responsibilities

• Client Reception & Support
• Greet and welcome clients professionally.
• Check appointments, retrieve records, and coordinate with doctors/technicians.
• Escort clients to consultation or treatment areas when required.
• Guide and assist clients throughout their clinic visit.

Training will be provided for smooth onboarding and understanding of the processes.

• Billing & Payments
• Generate accurate bills for services and product sales.
• Handle payments (cash, card, digital modes) and maintain daily collections.
• Ensure all invoices are closed the same day after necessary approvals.
• Appointment Management & Communication
• Handle all incoming calls for booking, rescheduling, or cancellations.
• Check availability of doctors, technicians, rooms, and equipment before confirming appointments.
• Send WhatsApp/call reminders to clients for appointment confirmations.
• Facilitate video consultations when required.
• Follow-Up & Lead Calling
• Return all missed calls promptly; maintain weekly missed call counts.
• Call regular clients who haven't visited in the past 3 months.
• Make follow-up and promotional calls as per scripts provided.

Requirements & Tech Stack

• Strong Communication Skills (English Proficiency Preferred).
• Good knowledge of MS Office and basic computer applications.
• Pleasant personality with excellent interpersonal skills.

Qualifications

• Experience: 1 - 5 Years (Fresher can also apply)

Office Timings: 6 days working per week, Monday fixed off. No weekly off on Friday, Saturday, or Sunday.

Working Hours: 10:00 AM - 7:00 PM

Work Location: In person