Front Office Associate
The Fern Bambora Fort Udaipur, Series by Marriott
Udaipur, Rajasthan, India0–2 yrs5m agovia LinkedIn
About the Role
The Front Office Associate is a full-time, on-site role based at The Fern Bambora Fort Udaipur in Udaipur. This role manages day-to-day front desk operations, including greeting guests, handling check-in and check-out procedures, and ensuring a smooth arrival and departure experience. The Front Office Associate supports guests with reservations, local information, and requests, while upholding brand service standards and contributing to a welcoming, efficient front office environment.
Key Responsibilities
- Greeting guests
- Handling check-in and check-out procedures
- Ensuring a smooth arrival and departure experience
- Answering phone calls
- Responding to guest inquiries
- Coordinating with housekeeping and other departments
- Maintaining accurate guest records and billing
- Supporting guests with reservations, local information, and requests
Qualifications
- Strong customer-facing skills, including Customer Service and Receptionist Duties.
- Proficient in front desk operations such as Check-in and basic reservation handling.
- Excellent Communication abilities and professional Phone Etiquette.
- Basic computer literacy and familiarity with hotel property management systems (PMS) or willingness to learn.
- Ability to remain calm and organized during busy periods and handle multiple tasks efficiently.
- Attention to detail, reliability, and a positive, guest-focused attitude.
- Prior experience in hospitality or front office roles is preferred but not mandatory.
- Relevant diploma or degree in hospitality, tourism, or a related field is an advantage.