Telesales Representative

About the Role

The Telesales Representative will work in a remote, contract role, engaging potential and existing customers to promote Sutra Interio’s interior design services and solutions.

Key Responsibilities

• Make outbound and receive inbound calls.
• Qualify leads.
• Explain service offerings.
• Schedule consultations or follow-up appointments.
• Answer customer inquiries.
• Provide basic product and service information.
• Maintain accurate records of interactions in the CRM or database.
• Collaborate with the sales and design teams to support ongoing campaigns.
• Meet sales targets.
• Contribute to a positive customer experience throughout the sales cycle.

Requirements & Tech Stack

• Communication skills: including clear verbal articulation and active listening.
• Customer Service and Customer Support skills: to handle inquiries, resolve concerns, and build client trust.
• Sales skills: to qualify leads, present offerings, and close or progress deals effectively.
• Training-related skills: such as the ability to learn processes quickly and apply coaching or feedback in daily work.
• Relevant experience in telesales, call centers, or inside sales roles.
• Comfort working remotely, with reliable internet access and the ability to manage time and productivity independently.
• Proficiency in basic computer applications and CRM tools for call logging and lead management.

Qualifications

• Minimum high school diploma or equivalent.
• Additional education in business, marketing, or communications is an advantage.
• Preferably in interior design, home improvement, or related industries.