Sales (Operations-Mix Role)

About Voorent

Voorent is a furniture and home appliance rental company serving customers across Delhi-NCR since 2016.

Role Overview

We are looking for a proactive and responsible Sales & Operations Executive who can manage the complete customer journey, from converting incoming enquiries into orders to coordinating deliveries, collecting payments, and managing returned inventory. This is an end-to-end role that requires strong communication, follow-up, coordination, and problem-solving skills.

Key Responsibilities

• Sales & Customer Management
• Handle incoming customer enquiries through calls and WhatsApp.
• Follow up with potential customers and convert enquiries into confirmed orders.
• Explain rental plans, pricing, products, and payment terms.
• Maintain good customer relationships and resolve customer queries.
• Operations & Delivery Coordination
• Coordinate furniture and appliance deliveries, pickups, and transportation.
• Communicate with manufacturers, suppliers, and vendors to place orders and ensure timely completion.
• Track orders from confirmation to delivery and installation.
• Coordinate with customers and vendors to resolve operational issues.
• Payment Collection & Recovery
• Follow up with customers for pending rental payments and outstanding dues.
• Maintain records of payments received and payments pending.
• Ensure timely payment collection and regularly update payment status.
• Inventory & Data Management
• Maintain daily records of rented, delivered, and returned assets.
• Track inventory availability, returned products, and asset movement.
• Update customer orders, payment records, vendor details, and operational data.
• Prepare daily reports on sales, collections, pending payments, and returned assets.
• Vendor Management
• Identify and onboard new manufacturers and vendors.
• Negotiate pricing and coordinate order fulfilment.
• Ensure vendors deliver the required products on time and as per agreed specifications.
• Field Operations
• Visit customer homes, vendor locations, or other sites whenever required.
• Support deliveries, pickups, inspections, and other operational activities.

Requirements & Tech Stack

• Good communication and negotiation skills.
• Ability to make sales calls and follow up consistently.
• Strong coordination and problem-solving abilities.
• Basic knowledge of Excel or Google Sheets.
• Comfortable handling customers, vendors, payments, and operational data.
• Willingness to take ownership and manage tasks independently.
• Must be comfortable with occasional field visits.

Qualifications

• Hands-on, organised, proactive, and willing to take responsibility for the entire process.
• Relevant sales, operations, and customer-handling experience.