Medical Assistant

About the Role

Beth Israel Lahey Health (BILH) is seeking to hire a Medical Assistant to join their growing team.

Key Responsibilities

• Contributes to patient, practice, and organizational goals through relationship development and care team coordination.
• Develops long-term empathetic relationships with patients, families, and colleagues.
• Assists patients during visits by facilitating timely flow, informing patients and providers of delays, engaging with patients on visit reasons, updating medication and allergy lists, reviewing screening questions (e.g., PHQ-9), and acting as a liaison between patients and practice staff.
• Communicates clearly with patients and the team, providing hand-offs to providers (e.g., reason for visit, abnormal vitals, patient stories).
• Performs medical assisting duties under supervision, including:
• Obtaining accurate vital signs, height, and weight measurements.
• Performing EKGs.
• Performing point-of-care testing.
• Performing phlebotomy.
• Administering immunizations (certified MAs only).
• Assisting during routine procedures.
• Supports population health efforts by leading conversations to meet quality and population health goals through outreach and health coaching.
• Monitors practice activity electronically and in person.
• Identifies, addresses, and conducts outreach to patients with health maintenance or chronic disease management needs.
• Assists with related data gathering and basic health coaching.
• Monitors, orders, and/or maintains medical equipment and supplies, ensuring cleanliness, sterility, stock levels, and expiration dates.
• Adheres to control standards.
• Maintains an unobstructed area for patient access.
• Uses the electronic health record (EHR) system to queue prescription renewals and add new medications for provider review.
• Enters/scribes orders for tests, services, or appointments in the EHR as directed by a clinician.
• Accurately documents tasks performed during visits for proper billing.
• Schedules diagnostic and lab tests, accommodating patient and provider needs.
• Verifies patient insurance, including prior authorizations, referrals, and pre-certifications.
• Identifies OSHA compliance issues.
• Ensures patient safety practices to prevent and eliminate the risk of patient harm.
• Promptly reports adverse patient events and near misses.
• Ensures Patient Health Information (PHI) is used only for patient TPO (treatment, payment, and operations).

Requirements & Tech Stack

• Basic familiarity with computers.
• Ability to navigate at a basic level within web-based applications.
• Demonstrated Medical Assistant (MA) competencies within one year of hire.
• Electronic Health Record (EHR) system
• OSHA compliance

Qualifications

• High School diploma or GED required.
• Bachelor's degree in Health Science preferred.
• License Medical Assistant Certificate preferred, OR Registration Certified Nursing Assistant preferred, OR Certificate 1 EMT Basic License preferred, OR Certificate 2 Phlebotomy Certificate preferred.
• 0-1 years related work experience required.

Additional Competencies

• Decision Making: Ability to make decisions based on specific instructions, standard practices, and established procedures.
• Problem Solving: Ability to address routine, somewhat repetitive problems by following clear directions and procedures.
• Independence of Action: Ability to follow general instructions and procedures; work is monitored by supervisor/manager.
• Written Communications: Ability to communicate clearly and effectively in written English.
• Oral Communications: Ability to comprehend and converse in English.
• Knowledge: Full working knowledge of standard concepts, practices, procedures, and policies.
• Team Work: Ability to work collaboratively in small teams.
• Customer Service: Ability to provide a high level of customer service in a professional, service-oriented, respectful manner, remaining calm in stressful situations.

Age-Based Competencies

Employees must be competent to provide patient care to the following age groups:

• Neonatal: Birth to 6 months
• Youth: 6 months to 16 years
• Young adult: 16-30 years
• Middle Age: 30 - 60 years
• Elderly: 60 - over

Social/Environmental Requirements

• Requires close attention to task for accurate completion.
• Routine is fairly consistent, but judgment is needed to respond to events.
• Potential exposure to adverse environmental conditions.
• Daily: Protective equipment required (Respirator, earplugs, mask, gloves, eyewear etc.).
• Potential exposure to infectious diseases and/or airborne pathogens.
• Potential exposure to infectious diseases and/or bloodborne pathogens.
• Health Care Status: HCW1: Regular, day-to-day contact; both face-to-face and hands-on.

Sensory Requirements

• Close work (paperwork, visual examination)
• Color vision/perception
• Visual clarity <3 feet
• Hot/Cold
• Sharp/Dull
• Smell
• Conversation
• Monitoring Equipment
• Telephone
• Background Noise

Physical Requirements

• Medium work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently.
• Job is physical and requires standing and/or moving around through the majority of the shift.
• Frequent: Sitting, walking, standing, bending neck, bending waist, twisting neck, twisting waist, Power Grasping (both hands), Fine Manipulation (both hands), Pushing/Pulling (both hands), Keyboard use, Reaching-below shoulder height, Lifting and carrying items weighing up to 10 lbs.
• Occasional: Reaching-above shoulder height, Pushing items weighing up to 10 lbs, Pushing items weighing up to 25 lbs.
• Rarely: Lifting and carrying items weighing up to 25 lbs, Lifting and carrying items weighing up to 50 lbs, Pushing items weighing up to 50 lbs, Push a wheelchair or wheeled bed containing a patient weighing up to 250 pounds, with assistance.

Pay Range

$21.00 - $28.26 hourly