TCIO Business Management, Associate

About the Role

As a Business Management Associate within TCIO Business Management, you will help transform the function, build new capabilities, and redefine how we support the business. You will help build foundational processes, establish standards, improve ways of working, strengthen reporting and analytics, and implement sustainable solutions across the Business Management organization. The transformation encompasses business governance, workforce strategy, employee engagement, operational excellence, knowledge management, and financial stewardship. This role will work closely with leadership and partners across TCIO to take ideas from concept through implementation. The role offers broad exposure to the organization and an opportunity to contribute to initiatives that directly shape how TCIO manages its people, processes, priorities, and resources.

Key Responsibilities

Business Management Transformation & Operational Excellence

• Support development of the future-state Business Management operating model, including the book of work, roles and responsibilities, ways of working, and measures of success.
• Review existing processes and identify opportunities to simplify, standardize, automate, and strengthen controls.
• Develop SOPs and support implementation of consistent processes across Business Management.

Business Governance & Executive Support

• Support development of the Monthly Business Review framework and other leadership governance routines.
• Develop clear, concise, and insightful materials that help leadership understand business performance, priorities, risks, and opportunities.

Workforce Planning & Organizational Effectiveness

• Support workforce planning, recruiting processes, and talent initiatives.
• Develop reporting and analysis across headcount, hiring, attrition, capacity, organizational health, and other workforce indicators.

Employee Engagement & Communications

• Support TCIO communications, Town Halls, leadership engagement, learning and development, recognition, and culture initiatives.
• Help build sustainable frameworks, calendars, processes, and measurement approaches for employee programs.

Financial Management & Reporting

• Support headcount, expense, forecasting, and budget management.
• Enhance financial reporting through executive summaries, scorecards, variance analysis, and supporting insights.

Requirements & Tech Stack

• Bachelor's degree required
• Experience in Business Management, Strategy, Operations, Finance, Transformation, Workforce Planning, or a related area
• Experience with reporting, data analysis, dashboards, and executive presentations
• Strong analytical, problem-solving, and critical-thinking skills
• Excellent written and verbal communication skills
• Ability to translate complex information into clear, concise, executive-ready materials
• Strong organizational and project-management skills with the ability to manage multiple priorities
• Ability to collaborate effectively across functions and build relationships with a range of stakeholders
• Ability to operate successfully in an evolving environment where processes, standards, and solutions are being developed
• Strong Microsoft Excel and PowerPoint skills
• Exposure to process improvement, operating-model design, or change initiatives

Preferred Qualifications

• Interest or experience in AI and automation-enabled process improvement