Customer Service Associate (Chat Support)

About the Role

• Role: Customer Service Associate (Chat Support)
• Company: Voylla
• Location: Jaipur
• Employment Type: Full-time, On-site

Key Responsibilities

• Handle customer queries and requests via online chat.
• Provide timely and accurate information about orders, products, and services.
• Resolve issues and track/update tickets.
• Ensure a smooth and positive customer experience.
• Document conversations and follow standard operating procedures.
• Escalate complex issues when necessary.
• Collaborate with internal teams to improve service quality.
• Maintain professional communication standards.
• Meet performance targets.
• Proactively identify opportunities to enhance customer satisfaction.

Requirements & Tech Stack

• Computer literacy: Basic computer skills.
• Familiarity with CRM or support ticketing tools is an advantage.

Qualifications

• Strong customer-facing skills, including Customer Support and Customer Service.
• Ability to drive positive Customer Experience and Customer Satisfaction.
• Professional communication standards, including phone etiquette and clear written communication for chat-based support.
• Good typing speed and accuracy.
• Ability to handle multiple chats and tasks simultaneously.
• Fluency in English.
• Proficiency in Hindi or additional regional languages is an advantage.
• Strong problem-solving skills.
• Attention to detail.
• Ability to follow processes consistently.
• Previous experience in customer service, e-commerce, or retail support is preferred but not mandatory.
• Ability to work on-site in Jaipur.
• Flexibility with shifts, including weekends and holidays as needed.