Customer Support Executive
Voylla
Jaipur, Rajasthan, IndiaFresher51m agovia LinkedIn
About the Role
The Customer Support Executive – Chat Support will be responsible for handling customer queries through online chat platforms, ensuring timely, accurate, and satisfactory resolution.
Key Responsibilities
- Handle customer interactions via chat support on website, marketplace, and social media platforms.
- Resolve customer queries related to orders, delivery status, returns, refunds, cancellations, product details, and offers.
- Provide accurate information regarding products, pricing, policies, and promotions.
- Coordinate with warehouse, logistics, and internal teams to resolve customer issues.
- Maintain high standards of customer satisfaction (CSAT) and response turnaround time.
- Document customer interactions and update cases in CRM systems.
- Follow defined SOPs, quality guidelines, and escalation processes.
- Identify recurring issues and share feedback for process improvement.
Requirements & Tech Stack
- Chat support platforms
- CRM systems
Qualifications
- Excellent written communication skills.
- Customer empathy.
- Good understanding of e-commerce processes related to fashion and imitation jewellery.