Entry Level Professional (Recent grads needed)
Russell Tobin
Columbus, OHFresher51m agovia LinkedIn
Customer Support Representative
Location: Columbus, OH
Pay Rate: $19/hr - $19.17/hr
Work Schedule
- 4–5 weeks of fully remote training
- 5 days per week in-office after training
- After 6 months, transition to a hybrid schedule (3 days in-office, 2 days remote)
Key Responsibilities
- Respond to incoming calls regarding brokerage accounts with accuracy and professionalism.
- Assist clients with Brokerage Cash Management products and services.
- Support customers with online account access, website navigation, and mobile app usage.
- Handle general account inquiries, financial questions, and service-related requests.
- Maintain high service standards and achieve performance goals in a fast-paced environment.
- Collaborate with team members and adapt quickly to process or system changes.
Requirements & Tech Stack
- College degree or previous contact center experience.
- Strong communication and customer service skills.
- Ability to multitask while maintaining accuracy and attention to detail.
- Comfortable working in a dynamic, team-oriented financial services environment.
- Ability to learn new systems, processes, and financial products quickly.