(USA) Cake Decorator

About the Role

As a Cake Decorator, you will drive member service in your area to deliver more of what members love, for less. You will work collaboratively with other associates to ensure the total club meets member expectations.

Key Responsibilities

• Collaborate with cross-functional teams and educate associates on tools, tasks, and resources.
• Communicate and develop interpersonal skills for customer service.
• Be flexible to the needs of the business, maintain instock levels, and control shrinkage.
• Plan bakery productions, ensuring consistency in quality and accuracy of decorative designs.
• Follow recipe measurement instructions.
• Work with a variety of products (e.g., decorating bags, tips, nozzles) to create decorative flowers and lettering on bakery items.
• Ensure adherence to food safety standards, sanitation guidelines, and cold chain compliance.
• Manage inventory.
• Operate, maintain, and sanitize equipment.
• Demonstrate understanding of product and layout execution.
• Leverage digital tools to drive sales, improve the shopping experience, and elevate associate engagement.
• Utilize handheld technology for immediate business decisions related to production, merchandise ordering, training, and product quality, with the member in mind.
• Adapt to new tools and encourage others to use them.
• Drive the performance of the bakery area, ensuring quality and date control standards.
• Eliminate waste.
• Prepare for seasonal events that impact bakery volume (e.g., holidays, graduations, family events).
• Identify member needs.
• Assist members with purchasing decisions and resolve member issues and concerns.
• Act as a brand advocate by valuing the member experience in Bakery and modeling high-quality service and products.
• Interact with associates to understand roadblocks and assist in training, developing, influencing, and inspiring them in a respectful, supportive, and team-oriented style.
• Comply with company policies, procedures, and standards of ethics and integrity.
• Complete work assignments and priorities using policies, data, and resources.
• Collaborate with managers, coworkers, customers, and other business partners.
• Identify priorities, deadlines, and expectations.
• Carry out tasks, communicate progress and information.
• Determine and recommend ways to address improvement opportunities.
• Adapt to and learn from change, difficulties, and feedback.
• Embrace differences in people, cultures, ideas, and experiences.
• Create a workplace where associates feel seen, supported, and connected.
• Create opportunities for all associates to thrive and perform.
• Help attract the best talent.
• Build strong and trusting relationships.
• Communicate with impact, energy, and positivity to motivate and influence.
• Strengthen the team by helping, developing, and mentoring others.
• Recognize others' contributions and accomplishments.
• Maintain and promote the highest standards of integrity, ethics, and compliance.
• Model company values to support and foster the culture.
• Hold oneself and others accountable.
• Make a positive impact for associates, customers, members, and the world.
• Act in a selfless manner and be consistently humble, self-aware, honest, fair, and transparent.
• Deliver results while putting the customer first.
• Make decisions based on reliable information.
• Balance short- and long-term priorities.
• Consider how own work impacts the team's ability to deliver on the company purpose for all stakeholders.
• Display curiosity and a desire to learn.
• Take calculated risks and demonstrate courage and resilience.
• Drive continuous improvements.
• Be open to and use new technologies and skills.
• Support others through change.

Requirements & Tech Stack

• Handheld technology
• Digital tools

Qualifications

• 6 Months' Experience In Fresh Production Area
• Must be 18 years of age or older
• Ability to successfully complete all job-required trainings and assessments within a prescribed time period.

Benefits

• Competitive pay
• Performance-based bonus awards
• Health benefits (medical, vision, and dental coverage)
• Financial benefits (401(k), stock purchase, company-paid life insurance)
• Paid time off (PTO, parental leave, family care leave, bereavement, jury duty, voting)
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U (company-paid education benefit program for full-time and part-time associates)
• Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
• Tuition, books, and fees are completely paid for.
• Eligibility requirements apply.

Compensation

• Hourly wage range: $19.00 to $27.00
• Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 to $3.00 per hour in specific circumstances.