(USA) Member Specialist

About the Role

Provides member service, maintains the checkout and entrance/exit areas, and resolves member issues and concerns. Promotes Sam's Club products and services.

Key Responsibilities

• Provides guidance and support to members regarding self-service technology.
• Processes member purchases, including payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps and reporting unsafe situations.
• Follows proper procedures for handling merchandise, arranging and organizing it, and identifying shrink and damages.
• Acknowledges members, verifies membership cards, and identifies member needs.
• Assists members with purchasing decisions and locating merchandise.
• Assists members with transporting items.
• Maintains a safe shopping environment.
• Reviews member receipts.
• Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity.
• Maintains paperwork, logs, and other required documentation.
• Executes emergency response procedures.
• Ensures compliance with company security and safety practices.
• Assists with the training of Member Frontline Services associates on company processes and procedures, including teaching new technology and tool functionality and delivering new programs rollout training.
• Provides continuous learning and process improvement opportunities.
• Complies with company policies, procedures, and standards of ethics and integrity.
• Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
• Embraces differences in people, cultures, ideas, and experiences, and creates a workplace where associates feel seen, supported, and connected.
• Works as a team, builds strong and trusting relationships, and communicates with impact, energy, and positivity.
• Strengthens the team by helping, developing, and mentoring others; recognizes others’ contributions and accomplishments.
• Maintains and promotes the highest standards of integrity, ethics, and compliance.
• Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
• Delivers results while putting the customer first.
• Makes decisions based on reliable information; balances short- and long-term priorities; and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
• Displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience.
• Drives continuous improvements; is open to and uses new technologies and skills; and supports others through change.

Requirements & Tech Stack

• Self-service technology
• Mobile retail applications
• Front-end equipment (e.g., cash register)

Qualifications

• Retail experience
• Operating front end equipment (e.g., cash register)
• Working with mobile retail applications