(USA) Freight Flow Associate

About the Role

As a Freight Flow Associate at Sam's Club, you will be responsible for ensuring the smooth flow of merchandise within the facility, maintaining inventory accuracy, and providing excellent member service.

Key Responsibilities

• Complies with company policies, procedures, and standards of ethics and integrity.
• Operates forklift following company standards and guidelines, safely picking up, moving, placing, and positioning merchandise pallets.
• Completes work assignments and priorities by using policies, data, and resources, collaborating with managers, coworkers, customers, and other business partners.
• Receives, stocks, and organizes merchandise and supplies from distribution centers and suppliers throughout the facility by managing inventory flow, following company policy and procedures.
• Provides member service by acknowledging members, identifying their needs, and assisting them with purchasing decisions, locating merchandise, and resolving issues.
• Maintains the safety of the facility according to company policies and procedures, including conducting safety sweeps and following procedures for handling hazardous materials.
• Maintains the sales floor and merchandising presentation in accordance with company policies and procedures, including stocking, rotating merchandise, and setting up product displays.
• Ensures club pickup orders are filled by assisting with picking and staging orders according to company policy.
• Handles, moves, and displays goods in safe and correct ways.
• Tracks goods, maintains instock levels, and controls shrinkage.
• Reports poor inventory practices and low instock levels.
• Uses inventory tools and equipment in safe and correct ways.
• Operates and maintains forklifts in safe and correct ways.
• Reports poor or unsafe conditions or practices.
• Proactively identifies customers who need help and assists them with technology services and items.
• Models and helps others with technology services.
• Identifies shrink opportunities and problems and takes steps to fix them.
• Properly maintains equipment and ensures products are organized and stocked correctly.
• Embraces differences in people, cultures, ideas, and experiences, creating a workplace where associates feel seen, supported, and connected.
• Works as a team, building strong and trusting relationships.
• Strengthens the team by helping, developing, and mentoring others.
• Maintains and promotes the highest standards of integrity, ethics, and compliance.
• Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
• Delivers results while putting the customer first.
• Makes decisions based on reliable information and balances short and long-term priorities.
• Displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience.
• Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.

Requirements & Tech Stack

• Forklift Certification
• Ability to safely utilize pallet jacks
• Technology services and items

Qualifications

• Minimum 90 days of prior experience with Forklift Certification.
• Must be 18 years of age or older.

Preferred Qualifications

• Customer Service Experience
• Retail Experience
• Supervising a team