Customer Support Executive

About the Role

Noguilt is seeking a Customer Service Executive to build and preserve trusting relationships with customers. This role requires excellent communication, the ability to collaborate with sales and marketing teams, and to build rapport with customers. The ideal candidate will be a strategic thinker with an analytical mind and strong problem-solving skills.

Key Responsibilities

• Serve customers by providing service information and resolving service problems.
• Attract potential customers by answering service questions.
• Maintain customer records by updating clients' information.
• Resolve service problems by:
• Clarifying the customer's complaint.
• Determining the cause of the problem.
• Explaining the best solution.
• Following up to ensure resolution.
• Contribute to team effort by accomplishing related results as needed.
• Gain solid knowledge of competitors.

Requirements & Tech Stack

• Customer Relationship Management (CRM) practices.
• Experience in sales or customer service is preferred.
• Problem-solving attitude.
• Excellent communication skills.
• Aptitude for fostering positive relationships.
• Teamwork and leadership skills.
• Customer-oriented mindset.

Qualifications

• BSc/BA in Business Administration or a similar field.
• Experience as a client relationship manager is required (freshers can also apply).