Desktop Support Engineer

Delhi Public School, Sushant Lok

Key Responsibilities

• Hardware & Software Support
• Set up, repair, and upgrade laptops, desktops, printers, and other equipment.
• Install and update operating systems (Windows, macOS, Linux) and business apps.
• User Assistance
• Respond to support tickets via phone, email, or in-person visits.
• Guide users through troubleshooting steps.
• Network & Account Setup
• Troubleshoot basic LAN/Wi-Fi connection issues.
• Punching network cables.
• Asset & Issue Tracking
• Log all technical problems and solutions in a ticketing system.
• Keep an accurate inventory of hardware and software assets.
• Escalation
• Send complex or unresolved network and server problems to Tier 2 or Vendor.

Requirements & Tech Stack

• Education: Degree or Diploma in IT, Computer Science, or a related field.
• Technical Skills:
• Strong knowledge of computer hardware.
• Proficient with Windows, macOS, Linux.
• Basic networking (TCP/IP, DNS, DHCP).
• Soft Skills:
• Clear communication.
• Patience.
• Good problem-solving abilities.