Retail Sales Associate, Full Time

About the Role

As a Retail Sales Associate at Curaleaf, you will be the primary point of contact for customers, guiding them through cannabis products and providing exceptional service. Your role is crucial in fostering a welcoming, informative, and engaging environment, helping guests discover products that meet their needs. You will build trust by recommending items, processing transactions, and communicating the Curaleaf brand experience. This role is ideal for individuals passionate about cannabis, enjoy customer interaction, and thrive in a fast-paced retail setting.

Key Responsibilities

• Customer Experience & Teamwork
• Greet and assist all guests in a warm, professional manner to ensure an exceptional customer experience.
• Build strong customer connections by asking thoughtful questions and offering personalized product advice.
• Address concerns professionally and resolve issues to ensure customer satisfaction.
• Encourage customer loyalty by signing guests up for rewards programs.
• Collaborate with your team to maintain a respectful, inclusive, and upbeat atmosphere.
• Operations & Store Standards
• Assist with opening and closing procedures, handle cash, and adhere to all store procedures and regulations.
• Verify customer identification, update customer profiles, and process transactions accurately.
• Maintain store cleanliness and organization, ensuring sales floor and backroom are tidy and stocked.
• Support inventory tasks, including restocking, fulfilling online orders, and conducting product counts.
• Sales & Performance
• Meet and exceed daily sales goals through upselling, building trust, and utilizing product knowledge.
• Promote deals and complementary items at checkout to enhance customer satisfaction.
• Stay informed about current promotions and product updates to ensure a seamless customer experience.
• Adapt to a fast-paced, ever-changing retail environment.
• Undertake additional duties as required to support team and store success.

Requirements & Tech Stack

• High school diploma or GED.
• A minimum of 6 months of experience in a customer-facing or sales role, with a strong emphasis on service and satisfaction.
• A minimum of 6 months of experience using point-of-sale (POS) systems and handling cash transactions accurately.
• Ability to thrive independently and as part of a team in a fast-paced, compliance-driven environment.
• Flexibility to work various shifts, including evenings, weekends, holidays, and occasional overnights.
• Excellent communication skills for connecting with customers and team members.
• Strong multitasking abilities and agility to shift priorities.
• Comfort with technology and a willingness to learn new tools.
• Solid time management and organizational skills.
• Proficiency in effective de-escalation techniques and a calm, solution-oriented approach.
• Basic proficiency in math and computer applications.
• A positive, proactive mindset focused on guest experience.
• Strong conflict resolution skills and composure under pressure.
• Initiative and a team-first attitude.
• Ability to build rapport and maintain customer relationships.
• A collaborative spirit.

Even Better If You Have

• Background in a sales role with a focus on tracking KPIs and meeting sales targets.
• Familiarity with e-commerce systems and order fulfillment processes.
• Previous experience within a regulated retail setting.

Physical Requirements

• Regularly required to stand for extended periods, walk, talk, hear, stoop, kneel, crouch, crawl, and use hands and fingers to feel.
• Reach with hands and arms.
• Lift up to 25 pounds.
• Occasionally required to climb, balance, and lift up to 50 pounds.
• Requires close vision.

Work Environment

• Allergen warnings include potential exposure to dust, pollen, and plant pathogens.
• Ability to work in confined spaces.
• High stress tolerance.
• Adaptability and flexibility in an ever-changing environment.

Pay Transparency

$15.25—$15.25 USD

What We Offer

• Career Growth Opportunities
• Competitive Pay and Benefits
• Generous PTO and Parental Leave
• 401(K) Retirement Plan
• Life/Disability Insurance
• Community Involvement
• Referral Bonuses and Product Discounts
• Benefits vary by state, role type, and eligibility.