Customer Support Executive

Customer Support Executive

Rivera Manpower Services

Job Summary

We are looking for a dynamic and customer-focused Customer Support Voice Executive to handle inbound and outbound customer calls, resolve customer queries, and provide excellent service experience.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries, complaints, and requests efficiently.
• Provide accurate information about products, services, and processes.
• Maintain high levels of customer satisfaction and service quality.
• Escalate unresolved issues to the concerned department when required.
• Update customer interactions and call details in the system.
• Meet individual and team performance targets.
• Follow company policies, processes, and compliance guidelines.
• Maintain proper call etiquette and communication standards.

Requirements & Tech Stack

• Excellent verbal communication skills in English.
• Strong listening and problem-solving abilities.
• Ability to handle customers calmly and professionally.
• Basic computer knowledge and typing skills.
• Ability to work in rotational shifts/night shifts.
• Team player with a positive attitude.

Qualifications

• Undergraduate or Graduate in any discipline.
• Freshers and experienced candidates can apply.
• Prior experience in BPO, customer service, or voice process is an added advantage.

Preferred Experience

• Experience in International Voice Process or Domestic Voice Support.
• Experience handling US, UK, or Canada customers.

Work Location

• Bangalore.

Shift Timings

• Rotational Shift / Night Shift / Day Shift based on business requirements.